Transferring your eSIM from one device to another is a simple process with Vini. By following these steps, you can easily continue to enjoy your mobile offer on your new phone. If you need any further assistance, our customer service team is at your disposal.
Preparation
Before transferring your eSIM, make sure your new device is eSIM-compatible and has an active Internet connection.
Transfer steps
1. Deactivate eSIM on your old phone :
- Access your old phone's settings.
- Select the option to delete eSIM.
2. Scan your QR code :
- Use the QR code you received the first time to reinstall eSIM on your new device.
- If you didn't keep the email you received with the QR code, contact Customer Service to have it sent back to you.
3. Activate eSIM on your new phone :
- Go to your new phone's settings.
- Select the option to add an eSIM
- Scan the QR code supplied by Vini to install the eSIM on the new device.
Support
If you encounter any difficulties during the transfer, don't hesitate to contact Vini customer service. They are available to guide you every step of the way.
